This Privacy Policy is published in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the Digital Personal Data Protection Act, 2023, and the Consumer Protection (E-Commerce) Rules, 2020. It explains what Jatan Organics ("Jatan Organics", "we", "us", "our") does with the information you give us on jatanorganics.com and its sub-domains (the "Website"). By using the Website you agree to this policy. If you do not agree, please do not use the Website.
1. Who we are
Jatan Organics is a home-based food business registered under the Food Safety and Standards Authority of India (FSSAI licence number displayed in the Website footer), selling organic spices, cold-pressed oils and related food products to customers in India. For the purposes of applicable data-protection law, Jatan Organics is the data fiduciary / data controller of the personal information described in this policy.
Contact: hello@jatanorganics.com · WhatsApp +91.
2. Information we collect
2.1 Information you give us
- Order details: your name, mobile number, delivery address (house/flat, street, landmark, pincode, city, state), and the items you order.
- Account details: if you create a profile — your name, mobile number, email address (optional), a profile photo (optional), your saved addresses, and a password. Passwords are stored only as a one-way cryptographic hash; we cannot read them.
- Google Sign-In: if you choose "Continue with Google", Google shares your name, email address and profile picture with us. We use these only to create and identify your Jatan Organics account. We do not receive your Google password and we do not access any other Google data. Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
- Mobile OTP login: if you log in with a one-time code, your mobile number is shared with our messaging provider solely to deliver the code.
- Waiting lists and enquiries: your name, mobile number, optional email, and the product you asked about when you tap "Notify me" or message us.
- Communications: messages you send us on WhatsApp, email or phone, including any photographs you send to report a problem with an order.
2.2 Information collected automatically
- Local storage: your shopping cart, an applied offer code, your login session, and whether you have dismissed our welcome pop-up are stored in your browser's local storage so they survive page changes. Clearing your browser data removes them.
- Technical data: our hosting provider records standard server logs (IP address, browser type, pages requested, time of request) for security and to keep the Website running. We do not use advertising trackers or third-party analytics cookies.
2.3 Information we do not collect
We do not collect payment card details (payment is cash on delivery or UPI transfer arranged directly), government identification numbers, financial account information, or sensitive personal data such as health, caste, religion or biometric information.
3. How we use your information
- To accept, prepare, confirm and deliver your orders, and to contact you by phone or WhatsApp about them.
- To maintain your account, show your order history and status, saved addresses, Jatan coins balance and applied offers.
- To calculate and credit cashback coins and to apply coupon codes correctly (including per-customer usage limits).
- To reply to your questions and resolve replacement or refund requests.
- To tell you when a product you asked about is available, and — only if you have given us your number or email for it — about new batches and offers. You can opt out at any time (see section 8).
- To keep the Website secure, prevent fraud and misuse, and comply with legal obligations such as tax records.
We process your information on the basis of your consent (given when you place an order, create an account or join a list), the performance of our contract with you (fulfilling your order), and our legitimate interests in running a safe, working Website.
4. Who we share it with
We do not sell, rent or trade your personal information. We share it only with:
- Service providers who process data on our behalf and under our instructions: Supabase (database, authentication and file storage; servers in Mumbai, India), Vercel (website hosting), Google (only if you use Google Sign-In), and our SMS/WhatsApp messaging provider (only for login codes and order messages).
- Delivery partners: your name, mobile number and address, when an order is sent by courier outside our local delivery area.
- Authorities: if required by law, court order, or to protect our rights or the safety of others.
The Website also links to WhatsApp for customer support. Messages exchanged there are subject to WhatsApp's own privacy policy.
5. How long we keep it
- Order records: 8 years, as required for tax and accounting purposes under Indian law.
- Account details: until you delete your account, or after 3 years of inactivity.
- Waiting-list entries: until the product launches and we have notified you, or until you ask us to remove you.
- Server logs: up to 90 days.
6. How we protect it
All data is transmitted over HTTPS. Data is stored with providers that maintain industry-standard security (encryption at rest, access controls, audited data centres). Access to customer data inside Jatan Organics is limited to the people who prepare and deliver orders. Database rules ensure that a customer can only ever see their own orders and profile. No method of storage or transmission is perfectly secure; if we learn of a breach affecting your data, we will notify you and the relevant authorities as required by law.
7. Your rights
Under Indian data-protection law you have the right to:
- Access and correct your information — you can do this yourself under My profile on the Website, or ask us.
- Withdraw consent for marketing messages at any time.
- Delete your account and personal information. Email or WhatsApp us; we will complete the deletion within 7 working days, retaining only order records the law requires us to keep.
- Nominate another person to exercise these rights on your behalf in the event of death or incapacity.
- Complain to our Grievance Officer (section 10) and, if unresolved, to the Data Protection Board of India.
8. Marketing and communications
Transactional messages about your orders (confirmation, delivery day, replacements) are sent on WhatsApp, SMS or phone and are not marketing. We send promotional messages only to people who have given us their number or email for that purpose, and every such message tells you how to stop. To opt out at any time, reply STOP on WhatsApp or email hello@jatanorganics.com.
9. Children
The Website is intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us information, contact us and we will delete it.
10. Grievance Officer
In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, the contact details of our Grievance Officer are:
Grievance Officer, Jatan Organics
Email: hello@jatanorganics.com
WhatsApp: +91
Hours: Monday to Saturday, 10 am – 6 pm IST
We acknowledge every complaint within 48 hours and aim to resolve it within one month of receipt.
11. Changes to this policy
We may update this policy as our services or the law change. The "Last updated" date at the top will change, and for significant changes we will notify registered customers by email or WhatsApp. Continued use of the Website after an update means you accept the revised policy.
12. Contact us
Questions about privacy: hello@jatanorganics.com · WhatsApp +91 · Jatan Organics, India.
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