Refunds & replacements
Last updated: August 2026
Our products are food, made fresh in small batches, so we don't accept returns once a pack has been opened or used. What we do instead is simpler and, we think, fairer.
We replace, free, when:
- A pack or bottle arrives damaged, leaking, or with the seal broken.
- You received the wrong product or size.
- Something doesn't smell or look right when you open it, and you tell us within 48 hours of delivery.
Send us a photo on WhatsApp with your order number and we'll arrange a replacement on the next delivery run. No forms, no questions about why.
Refunds
Because we currently take payment as cash on delivery, most issues are resolved by replacement. If you'd rather not have a replacement, we'll refund the amount by UPI or bank transfer within 7 working days of agreeing it, or credit it to your Jatan coins balance if you prefer.
Cancellations
You can cancel any order until it's marked Packed in My orders — just message us. Orders cancelled after packing can't be refunded, since the product was ground or bottled for you. If you used Jatan coins on a cancelled order, they're returned to your balance automatically.
Not covered
- Change of mind after opening.
- Natural variation — colour, aroma and texture differ from batch to batch because nothing is standardised with additives. Coconut oil solidifying in winter or mustard oil being pungent is normal.
- Damage from storage after delivery (heat, moisture, open jars).
Shipping & delivery
Last updated: August 2026
Local delivery
Orders within our local delivery area are delivered by us, usually within the same week, on our regular delivery days. We confirm the day with you by phone or WhatsApp after you order. Delivery is free on orders above the amount shown at checkout (currently ₹499); below that, a small delivery charge applies and is shown before you confirm.
Courier (other cities)
For addresses outside our local area, we ship by courier. Expect 3–7 working days after dispatch. Oils are packed in leak-proof wrapping; if a bottle still arrives damaged, see Replacements above. Courier availability and charges for your pincode are confirmed on WhatsApp before dispatch.
Payment
Cash on delivery for local orders. For courier orders we may ask for UPI payment before dispatch; we'll tell you on WhatsApp if so.
Order status
Every order moves through Received → Confirmed → Packed → Delivered. Log in and open My orders to see where yours is.
Missed deliveries
If nobody is available at the address, we'll call. If we can't reach you, we'll try again on the next delivery day. After two missed attempts the order is cancelled.
Privacy policy
How we collect, use and protect your personal information, including Google Sign-In data, your rights, and our Grievance Officer.
Terms of service
The agreement that applies when you use the Website or place an order — accounts, pricing, coins and offers, liability, and governing law.
Contact for policies
WhatsApp: +91 · Email: hello@jatanorganics.com
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